At Galvmet Steel & HVAC Supply, our promise is that we will deliver the right material, at the right time, every time. Right is defined as what the customer wants. This isn’t just some tagline for a frame on the wall (even though we do have it on our wall!) There were two situations recently that we wanted to tell you about that demonstrate our commitment to delivering the right material at the right time.
The first situation involved a customer that placed an order for sheet metal late on a Friday afternoon. We think that a lot of companies would have said we will see what we can do for you when we get back in the office on Monday. That is not how we work at Galvmet. We understand that there are times when things happen out of your control and you need product in a hurry to stay on track with your project.
Josh, who is responsible for inventory control at Galvmet Steel & HVAC Supply, volunteered to come in and get the order prepared on a Saturday so that it could be delivered on our regular truck route on Monday. This job required Josh to special cut 5,000 pounds of sheet metal from coils.
The second situation is one where we actually made a mistake. We were supposed to pick up a load of spiral duct at one of our suppliers in Tulsa. We had not told the driver to stop off to get the spiral duct, and this was going to delay our delivery for a client by at least a couple of days.
Moe, one of the Galvmet Steel & HVAC Supply’s drivers, volunteered to drive to Tulsa to pick up the product. He had to be there between 7am and 8am to pick up the order. Moe made it, loaded the order and then drove back to Kansas City to deliver the product to our warehouse.
Josh unloaded the truck and entered everything into inventory (these two situations happened over the same weekend.) Josh reloaded the appropriate metal on a different truck to make sure the order went out on Monday as originally scheduled.
We are proud of Moe and Josh and their commitment to making sure that two of our customers got what they needed when they needed it. An important part of this story is that these customers were not our largest customers, it was just the right thing to do.